Capture, organize, and surface organizational knowledge so expertise is reusable, not lost.

Knowledge Analyst

This two-day course equips you to work as a knowledge analyst: identifying critical knowledge, capturing it, structuring it, and making it findable. You will build a simple knowledge map, design a capture method, and set up a taxonomy that helps people find what they need. You leave with a knowledge map and capture plan for a chosen domain.

What You Will Learn

By completing this course, you will be able to:

  • Identify the critical knowledge a team depends on.
  • Capture tacit knowledge using structured methods.
  • Organize knowledge with a usable taxonomy.
  • Make knowledge findable through metadata and structure.
  • Plan a knowledge capture initiative for one domain.
Program Modules
  • Find the knowledge that matters most and is most at risk.

  • Turn what people know into reusable assets.

  • Structure knowledge so it can be found and reused.

  • Connect people to the knowledge they need.

What the Learner Gets

Each participant receives:

  • Knowledge Map Template

    A template for mapping critical knowledge, owners, and risk in a domain.

  • Capture Method Guide

    A guide to eliciting and documenting tacit knowledge in reusable form.

  • Completion Certificate

    A RAISO certificate awarded on attendance and completion of the practical exercise.

Common questions about Knowledge Analyst course.

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