Develop the skills to map, analyze, improve, govern, and institutionalize business processes across the organization.

Business Process Management Masterclass

The Business Process Management Masterclass helps participants understand how organizations work through processes, not just functions. The course introduces practical methods for identifying, documenting, analyzing, improving, governing, and measuring business processes. Participants will learn how to create process visibility, define ownership, reduce inefficiencies, improve customer and internal outcomes, and build a process-driven operating model that supports organizational excellence.

What You Will Learn

By completing this course, you will be able to:

  • Understand BPM as a management discipline and organizational capability.
  • Identify core, support, and management processes.
  • Map processes using structured and practical methods.
  • Analyze process performance, risks, gaps, handoffs, and pain points.
  • Define process ownership, governance, controls, and KPIs.
  • Improve processes using structured improvement approaches.
  • Link processes to policies, systems, roles, risks, and customer journeys.
  • Develop process documentation that supports execution and accountability.
  • Build a process architecture for better organizational visibility.
  • Create a roadmap for BPM maturity and institutionalization.
Program Modules
  • Understand the role of processes in organizational performance.

  • Learn how to organize processes at enterprise level.

  • Develop practical process mapping capabilities.

  • Learn how to identify and solve process problems.

  • Build the governance mechanisms that sustain process excellence.

What the Learner Gets

Each participant receives:

  • BPM workbook.

  • Process architecture template.

  • Process mapping templates.

  • Process analysis checklist.

  • Process governance RACI.

  • Certificate of attendance.

Upcoming Batches

Book your seat

BatchModeFeesBook your seat

May 12, 2026 – May 16, 2026

5 days

Morning, 9:00 AM – 2:00 PM

VirtualEnglish
Final price: SAR 7,500Including VAT

Note: Seats are limited to ensure high-quality interaction, practical exercises, and individual feedback.

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