Project Overview
RAISO supported King Abdulaziz and His Companions Foundation for Giftedness and Creativity – Mawhiba in building an integrated institutional practice for Policy Management and Business Process Management. The project aimed to move policies and processes from fragmented documentation into a governed, measurable, and sustainable management practice that supports institutional excellence, quality, knowledge management, and change readiness.
The engagement started with a diagnostic and current-state analysis to understand Mawhiba’s existing policies, processes, governance mechanisms, documentation maturity, quality practices, and readiness for excellence qualification. Based on the findings, RAISO designed and activated a practical framework for managing policies and business processes, while building internal capability through the training of 45 Quality Champions across key topics including policies, BPM, Six Sigma Green Belt, process measures, and ISO auditing.
Service Overview
The project combined diagnostic assessment, framework design, practice activation, capability building, ISO readiness, and excellence qualification support. RAISO worked with Mawhiba to assess the current state, design the policies and BPM operating framework, establish governance mechanisms, develop supporting tools and templates, enable internal champions, and support readiness for ISO 9001, Knowledge Management ISO, Change Management ISO, and King Abdulaziz Quality Award – KAQA qualification.
- Establish a structured Policies and BPM Office practice
- Diagnose current maturity and improvement priorities
- Build internal capability through Quality Champions
- Prepare Mawhiba for ISO and excellence qualification
Our Strategy & Execution
- Current-State Diagnostic
- Practice Framework Design
- Governance and Tools Development
- Capability Building and Champion Enablement
- Activation, ISO Readiness, and Excellence Qualification
Results After 5 Months
Within five months, the project delivered a structured foundation for Mawhiba’s Policies and BPM Office practice, improved the clarity of process and policy governance, enabled internal teams, and strengthened institutional readiness for quality and excellence requirements. RAISO helped Mawhiba move from scattered documentation toward a more governed, measurable, and capability-driven practice model, supported by trained internal champions and readiness pathways for ISO standards and KAQA.
- +45 Quality Champions trained
- Three ISO readiness tracks supported
- Policies and BPM practice framework designed and activated
- Current-state diagnostic completed
Three
ISO pathways and KAQA readiness
45+
Internal champions enabled
Outcome
The project enabled Mawhiba to establish a stronger institutional foundation for managing policies, processes, quality, knowledge, and change as connected practices. By combining diagnostics, framework design, capability building, and excellence readiness, the engagement helped Mawhiba strengthen its operating discipline, improve readiness for ISO and KAQA requirements, and build internal capability to sustain continuous improvement beyond the project lifecycle.
