TrainingCertified Customer Experience Expert PathwayCertified Customer Experience Expert Pathway
This comprehensive pathway develops your expertise in customer experience strategy, measurement, and improvement. You will learn to map customer journeys, measure satisfaction and experience quality, implement experience improvements, and lead organizational transformation. The capstone project demonstrates your ability to design and implement a complete customer experience improvement program.
Your capstone is designing and implementing a customer experience improvement program for a real or simulated organization. You will conduct Voice of Customer research, develop journey maps, identify improvement opportunities, design and test solutions, and measure results. Your deliverables include research findings, improvement roadmap, implementation plan, and documented improvement outcomes.
Capstone Project Examples
- Transform a customer onboarding experience, reducing time-to-value and increasing first-year customer retention by 25%.
- Design and implement a customer feedback system that drives continuous service improvement across multiple departments.
- Develop a customer complaint resolution framework that converts complaints into loyalty-building opportunities.
Certification Outcome
Upon successful completion of the pathway and capstone project, you earn the RAISO Certified Customer Experience Expert credential. This certificate is recognized as evidence of your expertise in designing and leading customer experience strategies that drive business results.
Certified Customer Experience Expert (CCXE)
Map and Understand Customer Journeys
Develop comprehensive customer journey maps identifying pain points, moments of truth, and opportunities for differentiation.
Measure Customer Experience Quality
Design and implement Voice of Customer programs that capture feedback systematically and guide improvement priorities.
Design Experience Improvements
Create targeted improvements that address customer pain points and strengthen relationships at critical touchpoints.
Lead Experience Transformation
Drive organizational alignment to embed customer-centric practices across departments and sustain experience excellence.
This pathway is designed for customer experience leaders, customer success managers, service managers, quality professionals, and organizational leaders committed to elevating customer satisfaction and loyalty.
- Customer Experience Leaders
- Service Managers
- Customer Success Directors
- Quality Managers
- Product Managers
- Operations Directors
- Marketing Leaders
- Sales Managers
- Customer Insights Specialists
- Process Improvement Officers
- Organizational Leaders
- Excellence Professionals
Take the full pathway and save.
The three courses are designed to work together as one complete journey. Taking the bundle gives you a lower total cost, free certification fees, and a capstone project to prove applied capability.
- Courses bought separately 0
- Bundle price 13,500
- Certification feesIncluded